Jurisdiction resources / United States
Working alone in Massachusetts
A starting point for human services workplace violence prevention.
Authority and scope
Human services workplace violence prevention
Massachusetts 101 CMR 19.00 applies to defined Executive Office of Health and Human Services programs, including specified operated, licensed, certified or funded programs. It addresses a workplace violence prevention and crisis response plan and training for human service workers. It is not a general working-alone standard.
This is one starting point for the work described, not a complete list of state or federal requirements. Check which agency and rules apply to the employer and task.
Put the guidance to work
Questions for your plan
Is your program covered, and how will workers report threats and obtain help during visits or other work?
What to review
Check whether the human services program is covered. Review the prevention and crisis plan, reporting and training requirements with the people doing the work; a check-in tool does not replace the plan.
Some work requires another person on site. Remote monitoring does not replace that requirement or the organization's own assessment, training and emergency procedures.
Explore client visits and public-facing workCheck the current source
Official sources
Sources listed November 4, 2026. Links and requirements can change.
Discuss your work
Talk through your team's plan
Be Safe can explain how check-ins, human monitoring and Emergency Contacts fit your team's work. Your organization remains responsible for determining its requirements and procedures.
Contact Be Safe